Business Continuity Plan
In the event of a natural disaster, terrorist attack or other form of business disruption, Investors Security Company, Inc., has created a business continuity plan to ensure the safety and accessibility of your investments with our firm. For events to which Investors Security Company, Inc., has advanced notice, such as hurricanes or other somewhat predictable potential disasters, you should notice no disruption in service from the Firm. We have an off-site location for each support office. The phones will be automatically re-directed to our own office or the trading floor of our clearing firm. In the event of a disruption in the middle of a trading day, we will endeavor to have all forwards in place within 4 hours. For mutual fund, variable annuity, variable life, real estate investment trust, and limited partnership business done by application, your mail will be forwarded to an off-site location, or we will make arrangements to pick up the mail at a local postal branch. We will continue operations throughout the disaster or emergency situation. In the event that trading, application, or financial planning services are unavailable you will be notified upon calling our phone number, or visiting our website at www.InvestorsSecurity.com. If upon dialing our phone number you are unable to reach anyone, or there is a problem with the line, we are providing the following important numbers: For stock, bond, option trades, cash withdrawals or wire transfers from your brokerage account, you may call Pershing LLC’s Trade Support Line at 201-413-3575, ask for trading and identify yourself as a customer of Investors Security Company, Inc. or Kingston Securities. Only call Pershing LLC directly in the event that both your registered representative and Investors Security Company, Inc., or Kingston Securities is unavailable due to a significant business disruption. For business held at a mutual fund, variable annuity, variable life, real estate investment trust, or limited partnership, you may call the toll-free number located on your most recent statement and speak with a customer service representative. At all times, you may feel free to contact your registered representative, who will handle these matters for you, if they are available. In the event of a disaster at the Kingston, New York office, you can call the Suffolk, Virginia office at 757-539-2396. In the event of a disaster at the Suffolk, Virginia office, you can call the Kingston, New York office at 845-338-5330. Investors Security Company, Inc., and its OSJ office Kingston Securities, partnering with Pershing LLC and the mutual fund, variable annuity, variable life, real estate investment trust, and limited partnership firms that we represent, should always provide you the ability to access your account information and conduct business so long as exchanges are open during normal trading hours. In the event that exchanges are closed or it is after trading hours, you will have to wait until trading resumes on the next available trading day. Standard hours for trading are 9:30am through 4:00pm Monday through Friday, except on holidays and other exchange outages. For answers to other questions regarding Investors Security Company, Inc.’s Privacy Statement, please contact us in writing at Investors Security Company, Inc., 127 East Washington Street, Suite 101, Suffolk, VA 23434, or phone (757) 539-2396. Member FINRA and SIPC 01/2011
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